Frequently Asked Questions
Everything you need to know about your Kashgar experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start a request.
Are your garments ethically produced?
Yes, at Kashgar, we prioritize sustainable sourcing and fair labor practices. We work closely with certified manufacturers to ensure high-quality craftsmanship and ethical working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.